HideIPVPN

HideIPVPN is a competitive VPN service provider with servers in the USA, UK, Netherlands, Germany, Canada, Poland, and France. They provide a well-rounded service with some great features to enhance your online security, and they offer top notch encryption across a wide array of operating systems. As we’ll discuss, there are a few minor drawbacks to their service model, but on the whole, they are a great option for users looking for a low-cost VPN solution. In addition to their encryption services, they also provide access to proxy servers and Smart DNS servers.

Pricing:

HideIPVPN has a nice pricing model compared to other services. They have a flat monthly cost, but the more you buy the more you save, and it includes extra features in addition to their VPN service. The monthly rate of their VPN service with Smart DNS and proxy service starts at just $5.99, which isn’t too shabby. In addition, a 3-month plan costs $15.99 ($5.33 per month) and a 12-month plan costs $49.99 ($4.16 per month). Alternatively, users can opt for only the Smart DNS portion of their service, starting at $4.95 per month. However, we don’t see a whole lot of value in only using the Smart DNS service. After all, it only costs $1.00 more per month to get a full-featured VPN, making this plan lack value.

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Features:

First and foremost, HideIPVPN does a good job of making their service available across a wide variety of operating systems. Supported platforms include Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP (shocking that they support this ancient OS, really) Mac OS X, iPhone, iPad, Android, Linux, Chromebook, and even DD-WRT.

In addition, they have a free trial that gives users the chance to test drive their service. The free trials are offered for both the VPN service and Smart DNS. However, the free trial is incredibly short, only lasting for 24 hours. But the free trial doesn’t require you to enter payment card information, which is a huge benefit. Furthermore, they give users a full month to test their service risk-free with a 30-day money back guarantee.

And as you would expect from any competent leading VPN service, they do have a 99.9% uptime guarantee, meaning their servers are extremely reliable. Users should also be aware that they can connect up to 3 simultaneous devices per account, but each device needs to use a different VPN server – which isn’t too bad.

Security:

However, users should note that the security algorithms and connection options are dependent on the operating system used. And they sure do a good job of offering a smattering of connection options including OpenVPN, L2TP/IPsec, SSTP, SoftEther, and PPTP.

There are a few drawbacks, though, the largest of which regard their terms-of-use policy. In particular, they may request identification documentation as described in their policy: “HideIPVPN may request proofs of your identity (card ID, driver license, etc.) if the order looks suspicious or if it is made from a high risk country. The refuse to send the required documents will result in termination of your account, without any refund of amounts previously paid for this service.

There’s also an interesting bit that basically protects them from liability concerns should their network become compromised as follows: “However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.” This statement is with regards to account information maintained on their website and not their logging policy, which brings me to my next point.

HideIPVPN does not maintain logs of user activity or data, even though they are based in the US. They do, however, keep some logs of information such as account data and other information such as when a user account connects to a server. This information in no way logs your traffic or activities, and is merely a way for them to monitor usage statistics and server capacity. Furthermore, this information is only kept for 3 days before it is deleted and overwritten.

Speed & Stability:

The speed of their servers is more than adequate, though sometimes a little unpredictable. There’s no issue for people who only want to browse the web, but some users have complained of slower speeds – likely due to capacity issues. While they may not be the fastest VPN solution, users will still be able to stream video, audio, and browse the web without issue. However, users who need extremely fast connections for gaming or voice applications may want to either use a different service or test out several servers before using them. On the whole, the speed of their service is fine, though nothing to write home about.

Customer Support:

Last but not least is HideIPVPN’s customer support, which is fairly typical of what users come to expect from their security provider. They provide ‘round the clock 24/7 support with fast response times, and support staff can even help out users by remotely configuring their software with TeamViewer should they run into any technical difficulties. Support staff are both knowledgeable and professional, but there is only one small downside. Customer support is initiated via a live chat system (which could be a plus), though some people prefer the older service model of calling in to speak with a representative. However, the chat system does mean that you don’t have to wait in a service queue listening to boring elevator music as you wait for your turn to speak with support.

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One Response

  1. Lizard June 9, 2016

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