How to solve IPVanish not connecting

ipvanishIPVanish has a prominent place in the VPN industry, as it is considered as one of the fastest, safest and most reliable services available. With IPVanish, you can unblock Netflix US and other popular services that are subject to geographical restrictions, including BBC iPlayer and Hulu. Plus, IPVanish provides high encryption to keep your internet traffic protected. Overall, IPVanish is a remarkable VPN solution, but that doesn’t mean that you won’t come across any issues while using IPVanish. Some users have reported disconnections, or they have been unable to connect to the VPN. Here we will help you to address the connectivity issues that may affect IPVanish.

What causes the IPVanish connectivity issues?

IPVanish has a good reputation in the VPN industry and it is quite popular among users. The connectivity issues are not persistent, but there is still a chance that you experience some issues with IPVanish. There are different reasons why you may not be able to connect to IPVanish. Here is a list of the reasons why you may not be able to connect to IPVanish.

Internet connection problems

It is possible that the culprit is your internet connection. The simple way to address this is by turning your router on and off, disconnecting a few times. Once you connect it again, you can test the internet, without IPVanish for a while. This will allow you to find out if the problem is the internet connection, instead of the VPN.

Server problems

IPVanish has admitted that sometimes, certain servers don’t offer efficient performance, which is why customers would need to connect to other servers. This is not a problem that is exclusive to IPVanish. Thankfully, IPVanish’s network is extensive and there are many options available.


It may also be that the protocol you are using is causing issues. The most reliable protocol available is OpenVPN and it is highly recommended, but it is possible that it is not working in your specific case. You can try other options like IPSec or IKEv2.

DNS issues

In case of DNS issues, you may be unable to access websites. The solution here may be to set up a third party DNS.

How to fix the connection issues

Changing protocols

If the issue is caused by protocols, (and often, they are the reason behind the connection problems), you can solve the situation by changing the protocol. Switching between protocols is not that complicated. Windows users simply need to follow the below steps:

  1. Launch the IPVanish client and provide your login details
  2. Click Setup then Connections
  3. You should see now a drop-down list of protocols such as OpenVPN, LTP2 and IKEv2
  4. Select the toggle and scroll down the list to change the protocol that you are currently using

How to switch your computer’s user account control settings

Another thing that you need to check, that could be causing the connectivity issues is User Account Control, or UAC. This is a Windows feature that interrupts VPN connectivity on a regular basis, but you can switch it off to avoid the problem.

Go to the Control Panel through the Windows Start Menu

  1. Type UAC in the Control Panel search field
  2. Select the option to Disable UAC on the next screen
  3. Restart Windows and try to log into IPVanish

How to ping an IPVanish server

If you have tried the previous steps and still experience issues, the alternative is to check if your computer is able to establish communication with IPVanish servers. If that is not the case, the problem is possibly caused by your connection. To check if your PC can communicate with IPVanish, follow the below steps:

  1. Go to the Windows Start Menu
  2. Select the Command Prompt
  3. When you are prompted, type ping and then enter the IP address of the server you want to connect to.
  4. If after trying a few servers, you are still unable to log on, or if none of the protocols is working, check again the time and date on your device. Try to turn the router on and off.

If the issue persists, your best bet is to contact IPVanish. As we previously mentioned, this VPN provider has an extensive list of servers and it is a well-known name in the industry. If you reach out to the customer support, they will be able to offer you the best advice. IPVanish has over 1300 servers available in more than 75 countries. This means that you have a wide selection of options to connect to, in case you are having issues with the server. The customer service is available 24/7 and if you are unable to connect to the service for some reason, the customer service will likely help you to solve the situation.


IPVanish is one of the most popular names in the world of VPNs and with good reason. This is a provider that has built a solid reputation as one of the best solutions, thanks to a great combination of security, speed and advanced features that help you to bypass restrictions, and that at the same time, protect your traffic effectively. Although you may experience some connectivity issues, the truth is that this is something that could happen with any VPN. You just need to try the different solutions suggested to be able to connect and enjoy the protection and online freedom that IPVanish offers.

Renee Biana

VPN Pick brings you all the latest vpn news, reviews and discounts.

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