VPN Tunnel Review

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VPN Tunnel was originally based in Sweden, but it was acquired by Edelino Commerce, a company based in Seychelles with extensive experience in online services and that also own VPN provider Anonine. Edelino has worked to make improvements on VPN Tunnel and in this review, we’ll find out what this provider offers now.

Privacy/Security

VPN Tunnel supports an extensive range of protocols, giving you more options to enjoy the advantages of VPN in different platforms and devices. At the moment, the options available are OpenVPN, L2TP/IPsec, SSTP and PPTP. OpenVPN is the best choice due to its high level of security. There is not detailed information about crucial aspects of the service, such as encryption. However, in OpenVPN, they provide 2048-bit encryption, while PPTP is secured with 128-bit. While this level of encryption is not very strong, it would be enough for most users.

The fact that VPN Tunnel is now operated from Seychelles means that it is not subject to strict data retention laws. They promise that they never keep logs of users’ online activity, although in their FAQ it is mentioned that only in their Swedish servers they can guarantee that no IP addresses, times or other details would be logged. Regarding personal information, they only require username and email address. Bitcoin is accepted as a method of payment.

Features

VPN Tunnel is designed to offer all the advantages of a VPN, including security, privacy protection and the possibility of bypassing censorship and geo-restrictions. The service is compatible with the major platforms: Mac OS X, Windows, Linux, iOS and Android. In order to buy a plan, you will be asked to create an account with a username, email address and password.

Once you purchase a subscription, you can access the Control Panel on their website using your login details. Then you will be able to follow the installation guides to setup the service according to your needs. They promise to offer unlimited bandwidth and P2P/Torrenting are allowed in their network. Speeds are generally good and although the service is rather basic, speeds are generally good. Up to five simultaneous connections are supported.

Servers

Not long ago, VPN Tunnel only had servers in 5 countries. At the moment, VPN Tunnel has over 80 servers located in 17 countries: Sweden, United States, Spain, Australia, Russia, Germany, United Kingdom, Netherlands, Argentina, Panama, Iceland, Canada, France, Singapore, Switzerland, Turkey, Italy and Luxembourg. Although the selection of servers is limited and the options are mainly focused in Europe, crucial locations are supported and it is likely that the provider expand its network in the near future.

Plans

Affordability is one of the main advantages of VPN Tunnel. Their monthly plan costs $9.99 and their six-month plan is priced at $6.66 per month. However, if you choose the yearly plan, the monthly cost is just $2.99. This is an option that will appeal to customers on a budget, who are looking for an easy to use service at a convenient price.

Customer Support

VPN Tunnel has a support section that includes answers to common questions about the service and about VPN technology and its advantages. There is general information about VPNs but unfortunately, there is very little about VPN Tunnel’s service. The website is quite simple and it is lacking important details about what VPN Tunnel offers. Additionally, the information presented in some areas, doesn’t match with what is stated in other sections. Support is only offered via email and many customers report delays. Taking this in mind, this is an aspect that VPN Tunnel needs to address if it wishes to be considered as a truly reliable VPN choice.

Conclusion

It seems that VPN Tunnel is slowly making changes and expanding its network in order to gain the attention of more customers. While it offers conveniently priced plans and promises to support privacy and security, it is not as strong as other VPNs in the market. The customer support is one of the main downsides of the service and until this is improved, it is unlikely that the provider reaches a high place in the list of the best options in the VPN industry.