How to fix: Apple TV remote not working
If your Apple TV remote is not working, it is likely that the problem is that the batteries have died. Before you try anything else, make sure that you change the batteries to confirm that this is not the cause. You will need coin battery CR2032 or BR2032 lithium 3.0 V batteries. The battery compartment is located on the back of the Apple remote. You can use a coin to move the battery door counterclockwise to open the door. After removing the old battery, you can place the positive side facing towards you.
If after changing the batteries, you are still experiencing issues, you can try holding the remote close to Apple TV. Press and hold Menu and rewind button at the same time for about 6 seconds. After that, your Apple TV may show a single flash and the remote should work.
If the pairing doesn’t work with Mac, you can try to adjust the settings on your Mac computer. Go to Apple, then System and select Preferences, followed by Security & Privacy. Select the option that says “Click the lock to make changes” and let it unlock the computer. Then enter the username and password.
Another method that can help is to click the Advanced button, then uncheck the option that says “Disable remote control infrared receiver”. You can click the OK button at the end.
Use the Apple TV Remote app
An additional alternative is to to install the remote app on your iOS device to control Apple TV. You will need to have the latest software for Apple TV and your device must be running the most recent version of iOS. The Apple TV Remote app can be downloaded from the App Store. Once it is installed, connect the iOS device to the same WiFi network as the Apple TV. Open the Apple TV Remote app on your iOS device and select the name on your Apple TV.
Follow the instructions of your model of Apple TV to pair the app. Those who have an Apple TV 4th generation will need to wait for a four-digit code to appear on their TV. The code has to be entered on the pairing screen on your iOS device. If you don’t see the code and you are able to control the Apple TV, it means that your iPad, iPhone or iPod Touch are already paired and the app is ready to be used.
Last, but not least, you can press the Menu button and see if the Apple TV light is blinking. If it doesn’t, you can do the below:
- Reboot your Apple TV. Press the Menu button and hold it at the same time as the Down button until the light starts blinking.
- Unplug the device. Allow 6 seconds and then plug it back.
- Un-pair the remote and then pair it again. To un-pair it, hold down Menu and the Left button simultaneously until the icon (a remote with 2 clouds) appears on the screen. Once this is done, the remote will be unpaired. Then you can pair it again by holding down the Menu button and the Right button at the same time.