NordVPN is a top VPN provider and it is loved by customers around the world. However, it may not be the most suitable solution in certain cases. If you gave NordVPN a chance but found out that it is not the right VPN for you, you are probably wondering how to cancel your subscription and get a refund. While it is possible to get your money back, there are some things that you need to keep in mind. NordVPN used to offer a free trial, but since it stopped it, customers need to follow additional steps to be able to cancel their subscription and get a refund. Overall, the steps are simple, but in some cases, things can get a bit confusing. To help you avoid any headaches, we’ll take a look at what needs to be done, and will also let you know in which cases you may not be able to obtain a refund, after all, there are a few exceptions that need to be kept in mind.
How to cancel NordVPN (without getting a refund)
We need to start by saying that canceling NordVPN doesn’t always mean that you will get your money back. If you are just looking to cancel your plan, you need to log into your NordVPN account through the official website. You can do this by clicking on the My Account button at the top right-hand corner of the main page.
In the My Services page, go to the Private and Secure Internet access (VPN) section. Next to the Change Plan button, you will see a button with three dots. Once you click this button, you will see another button that lets you cancel automatic payments. Then, a confirmation dialogue will open and you will be asked if you are sure that you want to cancel the subscription. There, you can select Yes, if you’ve made your decision.
That is all. You shouldn’t experience too many issues canceling the payment. Once you complete the steps we mentioned, the automatic payments will stop and your subscription will end. However, it is important to keep in mind that if you cancel your subscription in the middle of a billing cycle, or if you just purchased a subscription and you would like to get your money back, you need to contact NordVPN’s customer support to request a refund. We will go further into this in the next section of this guide.
How to cancel NordVPN and get a refund
The good news is that NordVPN doesn’t make things overly complicated when it comes to requesting a refund. You just need to contact their customer support. While you don’t have to provide an explanation for the cancellation, you may be asked about the technical problems that you experienced. This is a detailed guide of what you need to do to be able to cancel your NordVPN account so that get your money back.
- Go to NordVPN’s official website and log into your account
- At the bottom of the account’s page, select Cancel automatic payments
- Select the reason of the cancellation and then press Confirm cancellation
- Select the Support button, which you will see on the bottom-right corner
- Select Email or Live chat support
- Once you get in touch with the customer support, let them know about your request for refund. You should receive a refund within two business days.
What is NordVPN refund policy?
NordVPN offers a 30-day money-back guarantee. Thanks to this offer, you can request a refund within 30 days of getting a subscription. For more information about NordVPN’s money-back guarantee, you can check the provider’s website.
Although the policy focuses on the 30-day money-back guarantee, this doesn’t mean that there is a guarantee that you will get a refund, even if you request it within that time frame. In order to be eligible for a refund, you need to meet some conditions.
Who can get a refund from NordVPN?
To be eligible for a refund, you need to meet some conditions. In other words, there are cases in which the “No questions asked” money-back guarantee doesn’t apply for everyone, at any time. In order to be able to get a refund, you need to request it within 30 days from the day you purchased the subscription. While this is an important condition, it is not the only one. Even if you request the refund within the deadline, there is a chance that you won’t be eligible for a refund.
What about Cryptocurrency refunds?
Cryptocurrency is a popular payment method for VPNs, given the added anonymity and privacy that are in offer. Many people choose to pay for their VPN susbcription using Bitcoin and other cryptocurrencies. The problem is that in most cases, VPNs don’t refund cryptocurrency payments. Of course, they will let you know about their payment policies before hand, but many VPNs don’t refund payments made using cryptocurrency. NordVPN is an exception since it does give you the chance to get a refund in such case. If you pay using cryptocurrency, you can get the equivalent USD amount in the same cryptocurrency you used to pay.
What are the reasons why you may not be able to get a refund from NordVPN?
As we previously mentioned, there are some cases in which you may not get a refund, even if you request it within the 30 days established by NordVPN’s policy. Here are the cases in which you may not receive a refund.
1. You bough your subscription from a reseller
If you purchased your subscription from a reseller such as BestBuy or Amazon, or any other website that is not NordVPN’s site, NordVPN won’t give you a refund. Your best bet is to contact the reseller.
2. You bought your subscription via iTunes/App Store
If you obtained your NordVPN subscription in the iTunes/App Store, NordVPN is not able to give you a refund. In that case, the refund is subject to iTunes/ App Store policies so you will need to contact them directly.
3. Buying NordVPN using prepaid cards or girt cards
It is not possible to get a refund if you purchased a subscription with a prepaid or a gift card. Although these are also popular methods due to the anonymity that they offer, it is important to keep in mind that they are not refundable.
4. Account cancellation
Another case in which you won’t be able to get a refund is if you cancelled your recurring subscription before the expiration or renewal date. In this case, you won’t get a refund for the unused time of your current service period.
5. Breaking Terms of Service
If your account was terminated by NordVPN because you broke their Terms of Service, you won’t get a refund.
NordVPN is an excellent VPN provider and chances are that if you start using their service, you will be happy with it. However, there may be cases in which it doesn’t work well for you, or it simply doesn’t have the features that you need. If you want to cancel the service you can follow the steps we mentioned. It is also important that you keep in mind the conditions to be able to get a refund, in case you are not entirely happy with the VPN.